Printing conditional messages in form letters

It is likely that you will want to print conditional messages in form letters. For example, you may want to encourage customers with available credit to buy more and those who are over their credit limit to bring their accounts down below the limit once again. You can create both of these letters within a single report.

To create a conditional message

1. Use the Section Expert to insert a second Details section in the report. See Working with sections.
2. Create two form letters. Place a letter that encourages customers to buy more in the Details A section of the report; place a letter that encourages customers to bring their balance down in the Details B section of the report. See Creating a form letter using a text object.
3. Use the Section Expert to format the Details sections so that each is suppressed under certain conditions.

Now, when a record indicates available credit, the buy more letter will print. When the account is over the credit limit, the over limit letter will print. And when the customer is right at the credit limit, nothing will print at all.

Related topics

Formatting objects conditionally.

Working with conditional formatting.